Frequently Added Questions (FAQ)

Question Answer
What happens after your order / How does training work?

After purchasing your course, you will receive a confirmation email.  One week before the class begins you will receive the following emails. The first email will be a welcome email telling the class URL, instructions on setting up your trial, class dates / session times (sessions are usually 9 am - 4 pm ET but could be shifted based upon student's time zone), and a confirmation of phone number / mailing address . The second email will be a confirmation of your student account being created in our class room site. 

2-3 days before class begins you will receive your course workbook.

What types of classes do you offer?

We offer online and on-site courses.  For more information about our on-site courses please email

How do cancel / change my class?

All cancellation / rescheduling requests must be made in writing to In the event that Prosoft needs to cancel a class, you will be able to transfer to a future class or get a 100% refund.

Our cancellation policy is:

 Days from Course Start Policy
30 or more Course fee is refunded in full or transferred to another course date
15 - 30 Course fee is fully transferable to a future course date at no cost. If cancelling, 75% course fee will be refunded. 25% will be collected as a cancellation fee.
14 or less

The course fee is nonrefundable. 50% may be transferred to a future course date. The remaining 50% will be collected as a cancellation fee.

Do you accept checks / wire payments?

Yes, however payment must be received 7 days before class begins.  For more information email
Do you accept Microsoft training vouchers? No. The Microsoft training vouchers are for official Microsoft trainings. The course material is our own developed material based upon our experience with the product.
Which course is right for me?

If you are just starting out or you want to do things like update forms, create fields, or define workflows then the Customization & Configuration class is for you.

If you need to develop some integrations with other applications / portal site or create custom code because the out of the box functionality doesn't do exactly what you need then the Developer class is for you.

If you are a sales or service manager / power user who want to know all the built-in capabilities of Dynamics then the Sales or Service classes are for you.